We have a 30-day return policy, which means that you can request a return within 30 days after receiving the product.
In order to be eligible for return, your product must remain intact, bear the original label, and be unused. You also need to provide a receipt or proof of purchase
To start the return, you can go throughlok529@hotmail.com . Get in touch with us. If your return is accepted, we will send you a return shipping label and instructions on where to send the package. Items returned to us without first requesting a return will not be accepted.
You can uselok529@hotmail.com
Damage the problematic item
Please check your order item when receiving the goods, if the item is defective, damaged or received the wrong item, please contact us immediately So that we can evaluate and solve the problem
Items that cannot be returned
Some types of items cannot be returned, such as perishable items (e.g. food, flowers or plants), customized products (e.g. special orders or chemical items) and Personal care products (e.g. beauty products). We also do not accept returns of dangerous products, flammable liquids or gases. If you have questions or concerns about a specific product, please contact us. Unfortunately, we do not accept returns of gifts or gift cards.
The fastest way to make sure that you need to exchange the goods is to return the items you have. After accepting the return, please purchase new items separately.
Refunds
We will notify you as soon as we receive and check your return, and notify you whether the refund is approved. If approved, you will automatically refund the original payment method. Keep in mind that your bank or credit card company may also take some time to process and post the refund.
