Under normal circumstances, after the order is confirmed and the payment is successfully made, we will arrange the shipment within 1-2 working days, and then send it through the courier company.
The following is the delivery flow chart for domestic orders:
If the ordered goods exceed the regulations or requirements of the destination, including but not limited to the quantity, weight or total order amount, we will automatically split the order into small packages or send it on different days to comply with relevant regulations. The tracking number of the package will be notified to you by email
The following is the flow chart of order splitting:
Please note that it is impossible for any system to be completely protected from intrusion, and it is impossible to guarantee the complete security of any information provided on the Internet. Therefore, the company cannot guarantee the security of the information you transmit to or received from the company on the Internet, but we will make every effort to protect the security of the information you provide.
The company will send an email and SMS message about the delivery notification to the email address and mobile phone number of the successfully confirmed payment order, detailing the delivery content, order tracking number and the web link of the postal company So that you can track the progress of the order delivery online. If you cannot find the "shipment notification" email, please check the junk folder in your email or contact our company.
After receiving your order, our company will process the delivery as soon as possible to ensure that you receive the purchased products as soon as possible. However, the delivery time may be affected by factors such as import laws, delivery methods, shipping arrangements, weather, emergencies, local holidays or festivals in individual regions. All delivery times listed are estimated delivery times, and we are not responsible for any damage or loss of goods caused by delays in delivery due to customs policies or tariffs. The company's office hours are Hong Kong time from Monday to Friday, from 9 am to 1 pm and from 2 pm to 6 pm, except for Hong Kong public holidays. Orders from Monday to Friday will be processed and shipped within three working days; orders on Saturdays, Sundays and public holidays will be processed and shipped on the following working days. In order to protect the safety and interests of customers shopping on this website, orders for the first purchase must be checked repeatedly with the bank before they can be shipped. Therefore, the delivery time of an order may be longer than that of a normal order. During this period, you can log in to "My Account" to check the order processing status.
6.1 There are no returns, exchanges or refunds for all ordered items. In case of any dispute, the company reserves the right of final decision. If the order cannot be delivered due to the wrong delivery address, the wrong postal code, multiple deliveries without unattended delivery, exceeding the personal annual transaction amount and other factors, the goods cannot be cleared for customs clearance and/or the recipient refuses to accept the package. When refunding, 20% of the total order amount will be deducted as a handling fee. We can arrange delivery again for the returned package, but you will need to pay the re-delivery freight again.
6.2 All parcels returned to the warehouse in Hong Kong due to problems must be sent out within 90 days. Our company will notify the customer via the contact information provided by the customer (including phone number or email). The customer has Responsibility to contact us for further processing, otherwise it will be treated as a waste, and the company will handle it by itself, and the customer or purchaser shall not object.
6.3 In accordance with customs policies, the identity information of the orderer needs to be verified by real name. Some parcels may need to provide ID card or passport photos for customs clearance. If the customer or purchaser has not If you can provide the relevant ID card or passport certification photo, the package cannot be delivered. There is no return or refund for this order.
7.1 According to the "Notice on Cross-border E-commerce Retail Import Tax Policy", starting from April 8, 2016, the identity information of the purchaser (orderer) of cross-border e-commerce retail import goods Real-name authentication is required, so the recipient’s name must be the same as the Chinese name displayed on the ID card or passport.
7.2 There is an upper limit on the purchase amount of cross-border e-commerce retail imported goods for personal use. The single transaction amount cannot exceed RMB 5,000, and the personal annual transaction amount cannot exceed RMB 26,000. When your single purchase amount exceeds RMB 5,000, this website will prompt you to remind you; and when you confirm the order, it means that you are aware of your personal annual transaction limit. All orders that exceed the transaction limit of cross-border e-commerce retail imported goods for personal use may cause delays due to customs clearance. The company will not be liable for any damage or loss of goods caused by shipping delays caused by customs policies or tariffs. responsibility.